Hear What Our Customers Have to Say

  • You will not be disappointed.
    I was connected to this company via Home Depot. While everyone can have a different experience my own dealing with AWS was pretty good. The gentleman who provided the estimate (for privacy I will omit names) was very knowledgeable and professional. He provided clear information and means of continued communication. The office personnel with whom I interacted was also very professional. The crew who installed the equipment was also very professional and courteous. They did a good job with the installation and cleaned up very well after the work was completed. I have experience in HVAC and so far it looks good, now I will follow up in the future but I do hope the equipment is reliable. I do have one thing to note. If you want to have an installation done in the middle of the summer, keep that in mind, it will extend the time it takes to get it installed or dates available to have it done. Everyone else is also looking for services from installation to maintenance at the same time. I did have to move my installation date around a bit so it took longer than I wanted and I had one small miscommunication problem with the service department/installation, but I also understood it is the summer and many other people are purchasing and installing or having maintenance on their A/C. Please note I do recommend them. They also provided options to make it more affordable and I am sure if you hire them they will provide the same options I have. You will not be disappointed.

    - Carlos A.

  • They provided such a great experience that we came back for more.
    This was our second experience with AWS. They provided such a great experience that we came back for more. From our first phone call asking for an estimate to our post-installation questions, they were prompt, professional and a pleasure to work with. The office staff returned phone calls, emails and texts with lightning speed and courtesy. The installers were very neat and explained everything that they were going to do. If they had a question about placement, we were consulted. We highly recommend AWS and were so happy that we chose them again.

    - Shaw O.

  • Their workmanship was excellent.

    We own a 24 unit apartment building in Brooklyn. AWS came in and installed expansion tanks and mix valves on all 24 hot water heaters. They completed the job in 3 days and dealt with our tenants in a very professional manner. Their workmanship was excellent. I highly recommend them.

    - Alex M.

  • We will use their services in the future.

    We hired AWS plumbing for central air installation. The team led by Billy did a great job, the guys were courteous and professional. The team covered the floors throughout the house during installation and cleaned at the end of each day. We will use their services in the future and recommend the company to other friends.

    - Florin F.

  • Cordial, informative and thorough.

    This was my first time using AWS. I was impressed how they thoroughly explained their pricing before any work was done. I was also sent an email explaining how the pricing will be implemented. The plumbers Mohammed and Tim were cordial, informative and thorough. I was told what there game plan was and once I agreed, they initiated their task and also answered any questions that I asked with no hesitation. I highly recommend AWS if you are searching for a company that I feel is outstanding.

    - Greg S.

  • She really felt that she was in good hands.

    The two AWS technicians who installed my mother’s new heating system did a quality installation and I would highly recommend them based on their professionalism, efficiency and courteous service. The owner, Bill, and his son, Brian, were wonderful to my elderly mother. She really felt that she was in good hands.

    - Pat H.

  • The technician was thorough and honest

    AWS was brought in for a second opinion and not only did they respond quickly but they charged much less than the first (very popular) company. The technician was thorough and honest. He did great work!

    - Steve D.

  • We had a very good experience with AWS plumbing.
    We had a very good experience with AWS plumbing. This was not an emergency - only a slow leak - so they came in a timely manner and repaired the problem. The repair didn't 'take' at first and we had to call them back. The staff in the office were extremely polite and considerate. They dispatched a secondary pair of plumbers who made the correct repairs. They even phoned to say that they were coming a little earlier than planned and happily there was no charge for any rework. The office staff were very savvy with email, sending both invoices and repair summaries as email attachments. Great company.

    - Frank R.

  • AWS is an amazing company.

    AWS is an amazing company. I lost heat in the middle of the winter. they went above and beyond to help me! the part I needed had to come from California and only arrived on Friday night. Yonita, who was my contact on the phone was so nice and so patient with me!! Vince the technician was at my house first thing in the morning on Saturday morning. He changed the broken part and didn't leave until he had checked that everything was working well! I recommend them and will definitely use them again in the future.

    - Anne S.

  • They took a very stressful situation and solved the problem
    I had a major leak Sunday night. Water was all over the floors and carpet. Talked to Bobby Monday morning and had a plumber come in on his day off, Mac was amazing, both a professional and a gentleman. They took a very stressful situation and solved the problem. Would highly recommend them.

    - Stuart K.

  • We are so pleased we finally converted and for the amazing team we had
    Just converted from oil to gas. It was more of a project than I had thought it would be. That being said the team I had was superb! Brian; our project manager went above and beyond. He answered every question, addressed every concern and coordinated all aspects of the conversion. The gentlemen that worked tirelessly in the heat were nice, thorough and did a great job. AWS was in touch with me during the whole process. We can not recommend them enough. We are so pleased we finally converted and for the amazing team we had!

    - Stacey F.

  • I am very satisfied with all aspects of the job

    AWS plumbing recently completed my oil to gas conversion with a new boiler installation in my Levitt home, and I couldn’t be happier. From beginning to end we always had open and constant communication. The project started on time and was completed ahead of schedule. Our project coordinator, Brian, was a pleasure to work with, as well as our installer, Tom. They were very neat, efficient, reliable and extremely knowledgeable in their craft. I am very satisfied with all aspects of the job. They do quality work at a fair price, and I plan on using them again.

    - Jess T.

  • Went above and beyond what they were called in to do
    I had them come in to assess a major plumbing and heating job at my house. Their knowledge and professionalism are what made us decide to use them.   They were competitive pricing wise, shared any possible concerns before the work started, and were very neat and tidy during the installation process. The plumbing work they did was extremely organized and honestly just a pleasure to look at. Their management was in constant communication with me and they went above and beyond what they were called in to do. An exceptional company who I can not say enough about.

    - Luke B.

  • Knowledgeable and courteous

    AWS was great! They showed up on time, gave me an upfront price, and completed the repair immediately. The tech was knowledgeable and courteous. I highly recommend this company for ALL of your plumbing, heating and AC needs!!!

    - Nancy C.

  • Very clean and professional work
    AWS Mechanical did a great job both finding and fixing my leak in my upstairs bathroom. It was leaking into my kitchen cabinets and the water was running in different directions so it was hard to tell if it was the shower, sink or toilet that was causing the problem. They isolated the problem and then did a great job taking down my kitchen cabinets to get access to the pipe. Very happy I got my pipe fixed and didn't have to buy new cabinets. Very clean and professional work.

    - Bill E.

  • Took the time in advance to plan the job and they executed it flawlessly

    AWS installed a mini split central AC system in my house. My house is very old and it was a complicated install but the guys did a fantastic job.  I was very happy that the team took the time in advance to plan the job and they executed it flawlessly.  I highly recommend AWS for your heating and cooling needs.

    - Rob A.

  • Reliable, courteous and professional

    AWS is a top-notch company. I have used them exclusively for all my plumbing, heating and air conditioning needs. They are reliable, courteous and professional. I highly recommend them!

    - Christine B.

  • I will now be a customer for life

    I was away in NJ when my kids called that the hot water heater broke and the room was flooding. I called AWS they gave me a price and I agreed. When they came they realized it wasn't the heater but a different part which was one-third of the price. I wouldn't know the difference and was prepared to pay the bill. I will now be a customer for life and recommend them to all my friends.

    - Bill G.

  • They are good at what they do

    The best plumbing and heating company on Long Island. I would not hesitate to refer these people to my family and my friends. They are prompt, clean and efficient, but most of all they are good at what they do.

    - Edward L.

  • AWS got the job done quickly and easily

    Awesome company to deal with! I needed a new condenser unit for my townhouse, and AWS got the job done quickly and easily! I did some price comparisons and they were better than most. A very special shout-out to Cassandra; she worked super hard to make sure my job was fit into an already-full schedule! I would highly recommend this company!

    - Jesse E.